POS Systems Engineer Job at Insight Global, Des Moines, IA

  • Insight Global
  • Des Moines, IA

Job Description

Must haves:

  • 5+ years of experience in Desktop support
  • Experience working through a ticketing system, specifically any ITIL system
  • Experience with remote management tools
  • Microsoft Intune
  • Autopilot
  • SCCM
  • Breakfix
  • Great communication, problem solving/self sufficient mindset

Plusses:

  • Service Now
  • Audio/visual
  • Bomgar
  • Jamf

Day to day:

Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large retail client in the Des Moines, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.

Hourly rate for this position ranges between $40.00-$55.00 and is dependent on relevant experience and skills.

Job Tags

Hourly pay, Full time, Remote work

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