Job Description

Personal Manager Team Manager

Location: New York

Salary: $90,000 - $120,000 + bonus

Our client, a prestigious luxury travel and lifestyle company, is looking for a Personal Manager Team Manager to join its US team. This high-touch agency works with ultra-high-net-worth clients, delivering exceptional, highly personalised service. You’ll be an expert in the luxury travel and lifestyle industry, responsible for leading and developing the team of Personal Managers.

As this is a newly created role, the ideal candidate will bring established industry knowledge, proven people management experience and the ability to drive excellence across a growing team.

About the Role

• Conduct regular one-to-one meetings with the 12 Personal Managers reporting directly to you.
• Oversee and allocate workloads across the team, ensuring consistently high standards of service.
• Develop and implement individual development plans to support team members’ growth and progression.
• Work closely with the Head of North America and COO to drive the ongoing development of the Personal Manager team.
• Lead the onboarding and integration of new Personal Managers into the business.
• Deliver training sessions and workshops for all Personal Managers across the organisation.
• Review, develop and implement best practices and service standards across the business.
• Proactively identify potential challenges and ensure issues are resolved seamlessly before they impact clients.

About You

• An established career in luxury travel is essential.
• Proven experience in line management, team leadership and employee development.
• Extensive knowledge of the UHNW luxury travel and lifestyle sector.
• Confidence in delivering constructive feedback, managing performance and monitoring individual progression.
• Exceptional attention to detail and the ability to thrive under pressure.
• Strong commercial awareness and the ability to adapt within a growing business.
• The highest levels of discretion and confidentiality.
• Experience in lifestyle management, luxury concierge services or private members’ clubs would be advantageous.

**LRA Search are acting as the employment agency for this role**

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